About Us
Mera Grahak was set-up in 2024 to redefine the online retail business by filling in gaps for customer needs and providing the best value proposition to customers across India. We aspire to be one of the key sellers in the ecommerce marketplace, offering customers a hassle-free process of purchase.
Mera Grahak is committed to providing a platform to local vendors and manufacturers to help grow small scale industries in the e-commerce channel. At Mera Grahak , we believe our purpose is to redefine customer-centricity. In the process, we have created a team of talented and driven individuals from diverse backgrounds and experiences ranging from Marketing , Operations, IT and Event Management. We promote an open-door culture for employees to support them in their transformation towards future leadership roles.
Vision: To bring the best customer experience to the world
Mission: To provide sustainable products & services that provide value to customer life by delivering the Highest quality with the lowest cost
Tenets:
- We will evaluate customer benefit and value that can be passed on to customer during every decision
- We will ensure every activity has a direct and disproportionate value creation for our customers
- We offer value to customers through consistently low pricing across our whole range of products. Our primary goal with pricing is to earn customers’ trust, not to optimize short term profit dollars. We take it as an article of faith that this maximizes profit in the long-term.
- We will continuously improve all aspects of the organization till we achieve perfection
- We will follow this prioritisation matrix in case of any doubts: Customer long term value > Customer short term value > Company employee/ stakeholder value > Company shareholder value
- Defects are treasures when unearthed. We gladly surface issues because we are committed to resolving them. Long term automations will be prioritised over short term manual work
- We will test everything before committing